Yuma
Customer SupportFree
Yuma is a customer support AI tool that helps streamline ticket management. It works with Help Desk software like Gorgias to draft responses to customer inquiries automatically.
Use cases include customizing response styles, summarizing conversation threads, and translating messages into 15 languages.
Yuma also pulls current information from Shopify to assist agents in delivering accurate answers.
The tool is available for free.
Key features
- ✅ Integrates with Help Desk software
- ✅ Customizes writing style
- ✅ Generates conversation thread summaries
- ✅ Translates into 15 languages
- ✅ Retrieves information from Shopify
- ✅ Provides personalized responses
- ✅ Backed by a Knowledge Base
- ✅ One
- ✅ click reply & close ticket
- ✅ Seven
- ✅ day free trial
- ✅ Convenient mailing list updates
- ✅ Automatic response drafting
- ✅ Drafts brand voice responses
- ✅ Automatic Knowledge Base building
Tags: customer, support, chat, chatbot