Unthread
Customer SupportFree
Unthread is a customer support tool that integrates with Slack. It helps teams manage support requests by converting them into prioritized tickets, which can be assigned to team members.
Users can track assignments, collaborate with colleagues, and escalate issues if needed.
This tool is beneficial for improving response times and achieving efficient resolution of customer inquiries.
Unthread is available for free.
Key features
- ✅ Supports Slack
- ✅ based customer service
- ✅ Transforms requests into prioritized tickets
- ✅ Includes assignment and SLA features
- ✅ Allows ownership assignment of messages
- ✅ Supports collaboration within Slack
- ✅ Prioritizes important messages
- ✅ Automatically categorizes various messages
- ✅ Suggests responses to customer requests
- ✅ Seamless integration with popular tools
- ✅ Serves various industry sectors
- ✅ Multiple pricing plans
- ✅ Offers 14
- ✅ day free trial
- ✅ Supports mass email outbound
Tags: customer, support, customer support, slack