Glassix
Glassix is a conversation management tool designed to streamline customer communication. It consolidates messages from multiple channels, such as SMS, email, live chat, and social media, into a single inbox.
Users can manage interactions across various platforms, including WhatsApp and Apple Messages for Business.
The tool also incorporates chatbots to enhance response times.
Glassix is available for free.
Key features
- ✅ Unified business conversations inbox
- ✅ Supports multiple communication channels
- ✅ Includes specific platforms (WhatsApp
- ✅ Apple)
- ✅ Dynamic conversation
- ✅ to
- ✅ agent assignment
- ✅ Customizable conversation routing rules
- ✅ Seamless conversation across channels
- ✅ Consolidated conversation history
- ✅ Allows media sharing (videos
- ✅ images)
- ✅ Supports voice notes & digitally signed documents
- ✅ Visual chatbot builder tool
- ✅ Automated workflows creation
Tags: Customer Communication Platform, Unified Inbox, Multichannel Conversation, AI Assisted Conversation, Chatbots, Conversational AI