EdgeTier
Customer SupportFree
EdgeTier is a customer support tool that uses AI to analyze conversations and provide insights for improving customer interactions.
It can help teams enhance their efficiency, monitor trends in real-time, and support agent development.
Key features include Sonar for trend detection, Index for searching and tagging unstructured data, and Coach for improving agent performance.
EdgeTier is available for free.
Key features
- AI-powered functionality
Tags: customer, engagement, analysis, message, feedback, agent