Cohere.io
Customer SupportFree
Cohere.io is a customer support tool that uses AI to improve the efficiency of support teams. It helps resolve customer tickets faster, leading to higher satisfaction and reduced costs.
Use cases include guiding customers through issues via cobrowsing during phone or chat interactions and automatically resolving many support tickets by leveraging insights from past conversations and knowledge articles.
Cohere.io is available for free.
Key features
- ✅ Extracts knowledge from previous support
- ✅ Instantly turns support articles into answers
- ✅ Integrated with existing support resources
- ✅ Automates resolution of tickets
- ✅ Cobrowsing technology for visual guidance
- ✅ Identifies potential customer issues
- ✅ Predicts and fills content gaps
- ✅ 24/7 customer support
- ✅ Personalized accurate answers
- ✅ Task execution on behalf of agents
- ✅ Seamless integration with support desk platforms
- ✅ Significant results within short time frame
- ✅ Optimization across chat
- ✅ SMS channels
Tags: customer experience, customer support, cobrowsing technology, AI-powered tool, customer satisfaction, cost reduction